GET A QUOTE!   
About us   
Rail Freight   
Service   
FAQ's   
News   
How to use   
Privacy Policy   
Terms & Conditions   
Contact us   
   

What Are The Terms & Conditions of Carriage?

 As a user of this website (referred to as "you/your") you acknowledge that any use of this website including any transactions you make ("use/using") is subject to our terms and conditions below.

 1. Pieces How many pieces are in the shipment? Note that for courier each piece must not exceed 32kg to travel by courier.

 2. Weight What is the actual gross weight, in kilos? If you have a shipment weighing 1300g, then please either enter 1.3kg.  The weight will be rounded up to the nearest half kilo making the example1.5kg for billing purposes.

 3. Dimensions The actual billing weight will be the higher of the actual weight and the shipment’s volumetric weight – do you have a non-dense shipment? If so, please enter the shipment’s measurements (3 dimensions, in cm, for each piece) – the volumetric weight will be calculated by using the formula (Length x Height x Width) 4,000 / 5,000 / 6,000 subject to the service selected . 

4. Definitions Listed below the following terms that will be found in these terms of carriage:
Consignment – A parcel or group of parcels sent through this service to each individual address.
Consignee/Receiver – The person who is receiving the consignment.
AWB/Airwaybill – The documentation placed on the parcel.
Third Party - The order placed through Wacpack utilising the account that 
Wacpack has with the major carriers.


5. Obligation to the customer
Wacpack will arrange delivery of the consignment/s directly or through an appointed third party service with a reputable carrier.
Wacpack will arrange for the consignment/s to be collected directly or through an appointed third party agent.

The carrier has the right to refuse a consignment for such reasons as insufficient packaging or if the consignment is too large.
In addition 
Wacpack has the right to refuse any order/user from our system.
All queries/claims must be directed through 
Wacpack in the first instance who will then contact the relevant carrier on the sender’s behalf. If the carrier is contacted directly, Wacpack may not be able to assist you with your query at a later date.
This automated ordering system books the collection as requested by the customer. If this collection fails you must contact WacPack where an alternative collection will be booked as soon as possible.
The automated system books and charges for the delivery. If the consignment/s has to be returned then the return charge may be chargeable.

Wacpack can only deliver to a full street address. We cannot deliver to a PO Box. If a consignment is collected and returned for this reason, no refund will be given.
All prices quoted on this web site are in Pounds Sterling, Hong Kong Dollars or US Dollars.

AS FROM THE 1ST MAY 2017 ALL STANDARD COURIER BOOKINGS BOOKED BY WACNET STAFF MAY INCUR A BOOKING FEE OF £5.95 PER BOOKING. THIS IS TO IMPROVE ACCURACY AND TO MAINTAIN THE LEVEL OF SERVICE THAT OUR CUSTOMERS HAVE BECOME ACCUSTOMED TO.  OUR STAFF ARE ALWAYS HAPPY TO SHOW CUSTOMERS HOW TO DO THEIR OWN BOOKINGS.

Due to GDPR and the huge increase in bookings we are being increasingly restricted in to  entering details onto our customers accounts.Saying that these are unpresented times and we understand that many oar working from home with limited access to adequate Broadband connections. At the moment we have many staff making booking for customers instead of managing customers collections and delivers which delays updates and tracking. So we are asking that as many of our customers can try to make their own booking to avoid any unnecessary mistakes and ensures our service is maintain to have your deliveries made on time and efficiently. The 3% charge or £5.00 booking fee has always been in place, we just didn’t use it with our most frequent customers as we value your business. Your kind understanding in this matter is greatly appreciated.

6. Prohibited Items
Please check that we are able to carry your contents before placing your order. If a prohibited item is collected and then later returned, no refund of carriage will be given. No claim for damage can be made on a prohibited item.


7. Collection & Delivery
The automated system books the collection as per the customer’s request. The system will tell you if the time slot is available and if not, you can select an alternative. Please note this collection time is not guaranteed. In the rare event that the courier cannot make the collection, we will re book within 24 hours as long as the customer is available.

Please note, we cannot specify a morning collection. You can request after a certain time if permitted, but collections will be made up until 5pm on any given working day.

Saturday collections are available on request but are not guaranteed. Refund of the Saturday surcharge will be applied if delivery is not made on the relevant Saturday.

Please ensure you are in at the collection time that you request. A surcharge of £10.00 will be applied if you are out when the driver tries to collect, or if a booking is cancelled at the time of collection.

Any timed deliveries that are not delivered by the guaranteed time (where applicable), such as pre 10am and pre 10.30am service, will not incur the applicable surcharge, as long as the reason for delay has not been a customs query, mis-address or attempted delivery.

Please note that any guaranteed service will guarantee a delivery time once collected. If the collection fails it will be re booked as soon as possible this will be no later than 24 hours as long as the customer is available for collection.

Transit times must be checked for the service ordered. On some services there will be a surcharge if a re delivery is necessary.

A customs invoice must be completed for ALL countries outside the European Union. A template will be e-mailed to you if applicable once the order is placed. Four copies of this must be given to the driver on collection.

You will be able to track the progress of your consignment. The documentation that is provided at the end of your order or which the driver brings in will contain this tracking number. Please contact our offices to track the consignment.

Some of our services are subject to a redelivery charge.
This is detailed in the services section. Please ensure that the receiver is in to accept the delivery or you will have to pay an additional charge on each delivery attempt.  

Out of area/Remote shipments may incur additional charges

Transit Time may be affected by Congestion/COVID-19/BREXIT restrictions causing delays on some shipments.


8. Customs Clearance and Duty
You are paying for the delivery service charges of your consignment/s only. 
Wacpack has no control over any customs queries or charges that may arise. Customs charges must be paid in addition by the receiver (in the first instance) before delivery is made. Wacpack reserve the right to pass these charges directly onto the person that placed the order if the receiver refuses to pay the duty and tax charges. If you do not wish to pay the charges and the consignment is returned, all return charges will also be passed on. 

High Value for items over £15.00 will incur a high Value clearance charge enforced by HMRC.

Consignment/s that exceed the value of £4,699 may be delayed as they will require further documentation for clearance.

All Shipment with a commercial value will require receiver to be EORI registered to receive shipment in Europe.


9. Surcharges

By entering the weight and dimensions of your consignment/s you are paying for the freightage. If the actual or volumetric consignment/s is heavier then the additional charges will be billed, and the reason for the discrepancy will be confirmed in writing.

Standard export courier bookings made by Wacpack staff on your behalf could incur a booking fee of £10.00 per booking.

Please ensure you are in at the collection time that you request, and that the consignment is ready. A surcharge of £10.00 / HKD140 / USD20 may be applied for each period of 15 minutes that the collection courier needs to wait.

Transit times must be checked for the service ordered. On some services there will be a surcharge if a redelivery is necessary. 

To cancel any order must be made by email and only then if there is time to make the cancellation 24 hours in advance. If we do not receive written cancellation you may be charged for a "Wasted Journey" at the cost of the person in correspondence with our terms and conditions.

Saturday delivery surcharge is available on request. See section on collection and Delivery. 

You are paying for the freightage charges. Any Customs charges will be passed on in addition should they arise. Please see the Customs clearance section.

We may supply documentation to accompany your shipment. You will be advised of this at the time of ordering. This must go with the shipment, if not your shipment could be delayed and the carrier may well charge you a higher premium direct.

Some of our services are subject to a re delivery charge.
This is detailed in the services section. Please ensure that the receiver is in to accept the delivery or you will have to pay an additional charge on each delivery attempt.

Storage charges will be passed on when goods are held due to incorrect documentation or delays in HMRC payments.


10. Delay / Damage / Loss
Your consignment/s must be packed to a professional standard. Any claim resulting from a parcel that is not packaged to a professional standard will be voided.

We may supply documentation to accompany your shipment. You will be advised of this at the time of ordering. This must go with the shipment, if not your shipment could be delayed and the carrier may well charge you a higher premium direct.

In the rare event of damage all packaging must be kept for inspection by the carrier. The item must be available for inspection in the state it was delivered, at the address it was delivered to. If the item is moved / repaired or if the packaging is not kept any claim will be voided.

Stated transit times are given for guidance only and may be longer to remote areas, due to customs delays or during 
unprecedented circumstances such as Covid -19. Compensation will not be given for delivery delays for whatever reason.

Any claim must be brought to us within 10 days of receipt in the case of damage, and 28 days in the case of loss.


11. Insurance / Claims
Compensation for loss and damage is covered by the Warsaw Convention and any decision the carrier reaches is final.
In the event of a claim a copy invoice will be needed to prove the value of the consignment/s and photos must be supplied for all damage claims.
If the item is not sufficiently packed the claim will be voided. Please check our guidelines before ordering.
If the item is not correctly labelled, the claim will be voided.
Your item is insured up to a certain amount depending on service. Please note that the inclusive insurance can be paid out based on weight, not value of the contents on some services, please check before ordering. Additional Insurance may be recommended on certain services and this must be paid prior to despatch.
Any claim must be brought to us within 10 days of receipt in the case of damage, and 28 days in the case of loss.

12 Liability
The person placing the order is responsible for the information entered. WacPack will not be held responsible for wrong information that is entered and no refunds will be given in this instance.
You are paying for the freightage charges and WacPack apply these charges on your behalf to our account with the relevant carrier. We are not liable for any customs charges that may arise.
Liability is limited to the negligence of the company carrying the goods. This is then limited to the customer who placed the order with WacPack.
Loss or damage under the following conditions will not be covered:

·    Act of God or Global Pandemic 

·    Consequences of war

·    Insufficient packaging / Incorrect labelling

·    Prohibited contents


Wacpack will deal with the person who placed the order only.  To cancel any order must be made by email and only then if there is time to make the cancellation 24 hours in advance. If we do not receive written cancellation you may be charged for a "Wasted Journey" at the cost of the person in correspondence with our terms and conditions.

Liability is limited to the cost of sending the item only and to the Insured value if a claim is raised. We will not be liable for any further claim for any loss of profit, administrative inconvenience, disappointment, or indirect or consequential loss or damage arising out of any problem in relation to the service you ordered.

Any claim must be brought to us within 10 days of receipt in the case of damage, and in 28 days in the case of loss.

13 Severability
If any part of these terms and conditions is found to be unenforceable as a matter of law, the enforceability of any other part of these terms and conditions will not be affected.

14. Governing Law
These terms and conditions and any contract between us shall be governed by and interpreted in accordance with English Law and the English Courts shall have jurisdiction over any disputes between us.

15. Statutory Rights
These terms and conditions are in addition to your statutory rights as a consumer which remain unaffected.

16. Complaints

We aim to provide outstanding customer service. If you have any complaint about the service you have received from us, please contact our Customer Service Team on CS@wacpack.com

 

 17. Shipping Quotes

Quotes exclude import duty and taxes.

All transit times are subject to customs clearance.

Weight discrepancies will be charged accordingly.

When comparing our quote with other couriers, please ensure that they are inclusive of VAT and fuel surcharges.

Airfreight quotes are subject to change and are valid for 48hrs days from date of quote.

If goods are to be on forwarded to a 3rd party country requiring additional export documents, please advise so that MRN and UK customs certificates can be arranged prior to export.

CARGO INSURANCE is not included unless listed above. Wacpack can arrange £15,000.00 cover for £27.00 on most commodities, please contact us to arrange.

Quotations exclude hazardous, timed or express deliveries except where stated.

Quotations are given on the basis of immediate acceptance and are subject to the right of withdrawal or revision by the company.

To cancel any order must be made by email and only then if there is time to make the cancellation 24 hours in advance. If we do not receive written cancellation you may be charged for a "Wasted Journey" at the cost of the person in correspondence with our terms and conditions.

If any changes occur in the particulars of the shipment, it's stowage characteristics, or the company's costs, whether before or after completion of a transaction, the company's quotation and charges shall be subject to revision accordingly, without notice. No insurance will be affected except upon express instructions given in writing and accepted by the Company.

Rates of exchange will be subject to the rate applicable at sailing/arrival date and any fluctuations in the rate of exchange may alter the price given above

Excludes Insurance, deferment usage and any Duty / VAT that may be payable. Recommend FAS payment by which Wacpack will issue HMRC Account details and reference for the customer to pay direct at cost. 

Sea freight quotes valid for first quarter of the month and second quarter, dependent on when the date of the quote falls in. ie Quoted price for 10th March shall be valid until 15th March, Quoted 17th March valid until the last day of the month. 

Please note all quotations for pallet deliveries are based on standard sized (120 x 100 x 200) pallet, Goods unpacked at port are placed on to standard pallets, if the goods are oversized this will incur additional costs based on the final dimensions of the cargo

 Haulage is based on kerbside delivery, during 8am – 5pm, a surcharge will be charged for timed deliveries, access should be suitable for an ‘Artic’ Vehicle, smaller vehicle’s can be   arranged at a surcharge. Delivery point must have adequate parking for unloading, any parking fines incurred will be passed on at cost. Any piece greater than 2 metres will     require  a special delivery rate so please advise at time of booking. UKL tail-lift can only accept max weight of 800kg, dims must be confirmed prior to acceptance.

 Free time FCL container unloading is 4hrs, if multiple deliveries required then the maximum free time is shared across all locations i.e. 2 drops will allow for 2hours unloading at   drop 1 and 2.

 

   18. Charges & Settlement

Terms 50% with order, 50% on clearance at UK Customs (unless otherwise agreed)

New customer terms 100% with order (unless otherwise agreed)

If Agreed:

By agreeing to our Terms & Conditions; you are agreeing to be considered for a credit account for Freightage charges.  WacPack will use the information provided to obtain financial information (credit score) via a credit checking agency.  From this we will determine the terms of payment to be applied to your account.

One of the following credit terms will be notified to you:

Payment up front

14 days from date of invoice

30 days from date of invoice

 Duties, Taxes and deferment fees will be recharged along with a Wacpack admin charge of £20.00.  These are due immediately; they do not form part of your credit   account.

 Wacpack reserve the right to charge up to 10% pcm after the due date of the invoice, which is dictated by Wacpack. If payments are still unpaid Wacpack will take whatever   action necessary to redeem the outstanding amounts at the time the invoice fell due, this will include interest and legal costs along with the possibility of passing on your debt to   a collection recovery agency.

 Note: All interest will be charged on a compound rate per calendar month.  Should the debt be passed to a third party it will be down you (the client) to negotiate with Recovery   Agency.

19. Brexit EU Trade Agreement.

As you already know when the UK leave the EU on January 31 2020, a transition period began to give both parties time to negotiate a future trading relationship. For the duration of this period, the UK has remained part of the Customs Union and Single Market. However, it is due to leave both when the transition period ends on December 31 2020.

While no one can predict with certainty everything that might change, we want to help our customers plan ahead, please see below the two possible trading scenario:

A Free Trade Agreement (FTA)

Unlikely to eliminate all customs checks so additional paperwork and other formalities could still be required. We will inform you on the specifics when and if the above trade agreement is implemented.

WTO terms (World trade organization):

If an FTA cannot be agreed by the end of the transition period, the UK and the EU will trade on World Trade Organisation (WTO) terms.

Shipments will be subject to customs clearance and inspections, tariffs are expected to be imposed on goods that the UK sends to EU countries and on goods EU countries send to the UK.

Advice to our customers

Outlined below are two points which we believe should be addressed and determine if they are applicable going forward.

EORI NUMBER:

If you do not already have an EORI number  you will need to register . Please note the receiver will also need to be EORI registered in their own respective countries.

EU EORI numbers will not be recognised in the UK. UK EORI numbers will not be recognised in the EU. We advise all customers to register for an EORI in your own country as soon as possible. It only takes 10 minutes to apply.

If additional documentation is needed this has to be filled in by the recipient at final destination, ensuring that full contact details are given at time of shipping including Tel/Email/contact name so that our overseas partners can contact them if needed.

DEFERMENT ACCOUNT:

When goods are imported, they may be subjected to import sales tax and customs duties. These duties are paid in full to the customs authorities at the time of import. A Deferment Account is an account authorised by your local customs office through which your payable duties can be paid directly to the authorities for a certain accounting period on a predetermined due date. More information can be found on country Government websites.

 <https://mcusercontent.com/9a0fa26794965b24d6ea3cfa9/images/599765c6-5ef2-4386-b204-4d774662c49c.png>           

 

Please note

Both above trading agreements may cause additional charges to be added per package for customs declaration.

Wacpack strongly support determining what is best for your business going forward, while we offer advice we do not endorse any actions taken based on this without further research on your own behalf. 

Version2 date 30 March 2021



Wacnet HK Ltd, Pak Fook Ind Building, Unit 112, 1st Floor, 615-617 Tai Nan West Street, Cheung Sha Wan, Kowloon, Hong Kong. + 852 2312 1948 Fax: 852 2312 1408

Asian Courier Company | Hong Kong Courier Delivery | Hong Kong to UK Couriers | Courier Asia | Courier Hong Kong | Same Day UK to Asia Courier Delivery Service | Asian Logistics Courier | Hong Kong Logistical Courier | Express Hong Kong Couriers | Express Asian Courier