How we collect, use and protect your personal data — and the rights you have over it.
This Privacy Policy explains how Wacpack ("we", "us", "our") collects and uses personal data when you use our website or our freight forwarding, courier and logistics services. We are the data controller for that information.
Wacpack, 13 Market Place, Henley-on-Thames, Oxon, RG9 2AA, United Kingdom, with an associated office at Wacnet HK Ltd, Kowloon, Hong Kong. For any privacy query, contact hello@wacpack.com or call +44 (0) 1491 818788. [Insert ICO registration number.]
Depending on your dealings with us, we may collect:
We collect data directly from you (for example when you request a quote or make a booking), automatically through our website, and occasionally from third parties such as carriers, agents or credit-reference providers.
We process personal data to provide quotes and services, arrange carriage and customs, manage payments, communicate with you, meet legal obligations, and improve our services. Our lawful bases include performance of a contract, compliance with legal obligations, and our legitimate business interests.
We share data only as needed to deliver our services — for example with carriers, airlines, shipping lines, customs authorities, insurers, subcontractors and IT providers — and where required by law. We do not sell your personal data.
Because we operate between the UK, Hong Kong and worldwide destinations, your data may be transferred outside the UK. Where it is, we put appropriate safeguards in place in line with UK data-protection law.
We keep personal data only as long as necessary for the purposes above and to meet legal, accounting and regulatory requirements, after which it is securely deleted. [Insert retention periods.]
Subject to conditions, you have the right to access, correct, erase, restrict or object to the processing of your data, to data portability, and to withdraw consent. To exercise any right, contact us using the details above.
Our website uses cookies and similar technologies. See our Cookies Policy for details and how to manage them.
We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse.
Our website may link to third-party sites (such as carrier tracking pages). We are not responsible for their privacy practices; please review their policies.
We may update this policy from time to time. The latest version will always be published on this page with its update date.
Contact us at hello@wacpack.com with any privacy question. If you are unhappy with our response, you may complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.