FAQ | WacPack Ltd

Why Use WacPack?

WacPack offers a personalized courier and freight service designed to deliver your shipments worldwide faster by utilizing direct flights and providing flexible services tailored to meet your specific requirements.

Cost-Effective Solutions

No Fuel Surcharges: We do not impose fuel surcharges.
Discounted Rates for Samples: Enjoy lower rates for sample shipments.
No Extra Charges for Receiver Billing: We provide flexible billing options without additional charges for billing the receiver.

Specialized Services for Asian Producers

Our tariffs and services include features specifically aimed at Asian producers and their overseas customers:

Flexible Billing Options: Exclude consignee billing surcharges. Many overseas customers are Wacnet users and can be billed directly.
Lower Rates for Low-Value Samples: Unlike major integrators, we offer lower rates for low-value samples, which are often subject to simpler clearance procedures.

Efficient Global Service

While we may not have our own staff worldwide like large integrators, we maintain competitive pricing and service quality by providing personal service at key points and using the best airlines and transportation wholesalers globally.

Automatic Notifications and Tracking

You will receive automatic email notifications for shipment statuses, and tracking information is always available.

Terms and Conditions

Volumetric / Dimensional Weight

Dead Weight: The actual weight of your shipment.
Dimensional Weight: Couriers like FedEx, UPS, and DHL may charge based on the space your shipment occupies, known as dimensional weight. WacPack calculates this as the chargeable weight (CW), which is the larger of the actual and volumetric weight.

Formula: $Parcel4000/5000/6000\text{Volumetric Weight} = \frac{\text{Dimensions of Parcel}}{4000 / 5000 / 6000}$ , depending on the carrier and service.

Acceptable Shipments

WacPack handles most types of shipments but some commodities are restricted or prohibited. For specific details, please contact our customer service staff. Shipments are sent via our express service unless otherwise instructed.

Prohibited Items

Certain items are not accepted for courier service or are accepted only to specific destinations. These include:

Currency, bullion, and negotiable instruments
Pornography, weapons, and ammunition
Items valued over HKD500,000, antiques, fine art, jewelry, and watches
Animals, furs, and ivory
Dangerous or hazardous goods, magnets, liquids, medicines, human remains, and perishables
Counterfeit goods

Mis-declaring contents or values is prohibited.

How to Start Using WacPack

Existing Customers: Non-Hong Kong companies with a history of using Wacnet or CD-Express services already have WacPack accounts. Hong Kong companies with prior Wacnet deliveries need to provide additional information to activate their accounts.
New Customers: New non-Hong Kong companies need to open an account at www.wacnet.com. New Hong Kong companies must complete a credit application.

Payment for Shipments

Hong Kong Users: Billed by Wacnet (HK) Ltd twice per month, with payments due within 14 days of the invoice dates.
Non-Hong Kong Users: Purchase credits on www.wacnet.com. One credit is charged per shipment, and payments for the balance are due within 30 days of the invoice date.

Late Payments

Wacnet reserves the right to charge up to 10% per month (20% for overseas debt) on overdue invoices. If you face payment difficulties, please contact us for assistance.

Insurance and Guarantees

Insurance: Shipments are covered by the Warsaw Convention, offering USD 25 per kg for lost shipments. Additional insurance is available at an extra cost.
Guarantees: Stated transit times are indicative and may be affected by customs procedures. We do not accept liability for delays. Duties and taxes incurred at the destination are payable by the receiver.

Terms & Conditions of Carriage

Consignments: A parcel or group of parcels sent through this service to each address.
Consignee/Receiver: The person receiving the consignment.
AWB/Airwaybill: Documentation placed on the parcel.
Third Party: Orders placed through WacPack using our account with major carriers.

Customer Obligations

WacPack arranges deliveries and collections directly or through appointed third-party services with reputable carriers.
The carrier may refuse a consignment for reasons such as insufficient packaging or oversized items.
All queries or claims must be directed through WacPack initially.

Collection & Delivery

The automated system books collections as requested by customers. If the collection fails, contact WacPack to rebook as soon as possible.
Ensure availability at the collection time. A surcharge applies if you are unavailable or cancel at the time of collection.
Customs invoices are required for shipments outside the European Union. Tracking is available through our website.

Customs Clearance

You pre-pay for freight charges only. Customs charges must be paid by the receiver before delivery. If the receiver refuses to pay, charges will be passed on to the sender. Return charges also apply if the consignment is returned.

Surcharges

Ensure accuracy in entering weight and dimensions. Additional charges apply for discrepancies.
A surcharge may be applied for waiting times at collection.
Saturday delivery surcharges are available on request.

Delay / Damage / Loss

Professional packing is required for claims. Keep all packaging for inspection in case of damage.
Transit times are indicative and may be affected by customs delays. Compensation is not provided for delivery delays.

Insurance / Claims

Compensation for loss and damage is covered by the Warsaw Convention.
Claims require proof of value and photos for damage.
Insufficient packaging or incorrect labeling voids claims.
Inclusive insurance is based on weight, not value. Additional insurance may be necessary for some shipments.

Liability

Responsibility for entered information lies with the person placing the order.
Liability is limited to the cost of sending the item and the insured value if a claim is raised.
Claims must be brought to us within 2 days for damage and 8 days for loss.

Severability

If any part of these terms is unenforceable, the enforceability of other parts remains unaffected.

Governing Law

These terms and conditions are governed by English and USA law, with jurisdiction in English and USA courts.

Statutory Rights

These terms and conditions are in addition to your statutory rights as a consumer.

Complaints

For any complaints about our service, please contact our Customer Service Director.